Shipping & Delivery Information

Welcome to Gilded Dreams’ Shipping and Delivery Service! Here’s what you need to know about how we get your products to you:

Dispatch Times

  • We aim to dispatch all orders within 1-2 working days. During our busiest period from October to December, this may extend to 3-4 working days.

UK Delivery

  • Small Parcel Service: Orders within the UK are delivered via Yodel, with an estimated delivery time of 3-5 working days post-dispatch.
  • Overnight Service: Orders sent via APC will be delivered the next working day.

International Delivery

  • EU and Rest of World:
    • Items up to 500 grams for the EU and up to 999 grams for Zones 5 + 6 will be sent with DHL Packet Plus, offering tracked delivery with signatures available on over 80% of deliveries.
    • Delivery outside the EU can take up to 15 working days.

Delivery Methods

  • Zone 1 – UK Mainland:
    • 0-99g = £2.79
    • 100g-3kg = £2.99
    • 3kg+ = £5.99
  • Zone 2 – Northern Ireland:
    • 0-99g = £7.79
    • 100g-3kg = £7.99
    • 3kg+ = £14.50
    • Delivery can take up to 5 working days.
  • Zone 3 – Scottish Highlands & Isles, Channel Islands, Scilly Islands:
    • 0-99g = £7.79
    • 100g-3kg = £7.99
    • 3kg+ = £14.50
    • Postcodes in the Scottish Highlands and Isles: AB37-AB38, AB41-AB56, FK17-FK21, HS, IM, IV1 – IV56, KA27 & KA28, KW, PA20 – PA49, PA60 – PA78, PA80 – PA88, PH17 – PH44, PH49 & PH50, PO30 – PO41, TR(21-25), ZE
  • Zones 4, 5, 6 & 7: Orders are sent via DHL. For Zone 6, if your order is bulky or contains a high quantity of items, additional shipping costs may apply, and you will be notified by email.

Large Furniture Items

  • These items will need to be shipped via pallet. We will contact you to arrange delivery. For international orders, shipping will be charged separately, and we will provide a quotation via email.

Customs Fees

  • Please note that orders to the EU may be subject to customs fees, which are payable by the receiver.

Special Restrictions

  • Dangerous Goods: Products like pure essential oils, blends, mists, room sprays, and items containing alcohol cannot be sent by air; they can only be shipped by road.
  • BFPO/PO Box Addresses: We cannot deliver to PO Box addresses via courier in the UK. For BFPO addresses, please contact us before placing an order.

Packaging

All packages are packed in unmarked packaging for your privacy, with bathroom products like soaps and bath bombs having ingredient lists included.