Gilded Dreams Online Shop

Gilded Dreams Shop Support

Our dedicated online store team is here to ensure you have the best shopping experience with us. Whether you need help with an order or product advice, we're here to assist.

Expert support for all your beauty shopping needs

Let Us Help Make Things Right

Fill in our support form below with the details of your order or product query, and our dedicated beauty team will be in touch within 24 hours to provide personalized assistance and ensure your Gilded Dreams shopping experience exceeds your expectations.

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Expert support for all your beauty shopping needs

Customer Support | Gilded Dreams Shop

At Gilded Dreams Beauty, we understand that sometimes you need a helping hand with your online shopping experience. Our dedicated support team is here to guide you through any situation, ensuring your beauty journey remains seamless and enjoyable.

When to Reach Out

Order & Delivery Support
Whether your order hasn’t arrived, you’re tracking a package, or you received incorrect items, our team is here to help. We’ll work quickly to locate your order, resolve shipping delays, or arrange for replacement products to be sent to you.

Returns & Exchanges
Not quite right? We understand that sometimes products don’t meet your expectations. If you’re unsatisfied with your purchase, we offer:

  • Easy returns within 14 days of delivery
  • Hassle-free exchange process
  • Refunds processed within 3-5 working days
  • Support with return shipping labels
  • Guidance on product alternatives

Product Assistance
Our beauty experts are ready to help with:

  • Product recommendations for your skin type
  • Usage instructions and application tips
  • Ingredient queries and allergen information
  • Product compatibility questions
  • Shade matching assistance
  • Stock availability

Quick answers to help enhance your Gilded Dreams experience

Shopping Guide & FAQs

Gilded Dreams online shop is a family-run e-commerce extension of the award-winning Carnforth salon, offering beauty products, soaps, bath bombs, and essential oils, managed separately from the salon by David Hanford from his Lancaster office.

For all enquiries related to your order, please email our online shop support team at shop@gildeddreams.co.uk or use the contact form available on our website. Please note that the Gilded Dreams salon team cannot assist with online shop orders.

No, all enquiries related to online shop orders must be directed to our online shop support team at shop@gildeddreams.co.uk, as the salon team cannot assist with these matters.

You can place an order directly through our website by browsing the product categories, adding items to your cart, and completing the checkout process.

We accept major credit/debit cards and PayPal for secure and convenient payment.

If your order is still marked as “processing,” you may request amendments by contacting us at shop@gildeddreams.co.uk or via the contact form. Once the order has been dispatched, changes cannot be made.

Yes, you can return unwanted items within 14 days of receipt, provided they are unused and in their original packaging. Return shipping costs are the responsibility of the customer. Please contact us at shop@gildeddreams.co.uk or use the contact form to initiate a return.

If your item arrives damaged or faulty, notify us within 48 hours by emailing shop@gildeddreams.co.uk, including photographic evidence where possible.

Refunds are processed within 30 days of receiving returned goods in their original condition and will be issued to your original payment method.

We strive to keep our stock updated, but availability may vary due to high demand or supply chain factors. If an item is out of stock when you place an order, we will notify you promptly and provide alternatives or issue a refund for the unavailable item(s).

Yes, all products come with a six-month warranty against manufacturing defects unless otherwise stated. This does not cover damage caused by misuse, neglect, or normal wear and tear.

A Family Business, Two Specialized Teams

At Gilded Dreams, we're proud to be a family-owned husband and wife operated business serving our community through two distinct but complementary services. Here's why we maintain separate support channels for our salon and online shop:

Family Expertise

Our salon in Carnforth is lovingly run by Jennifer Hanford, who brings her passion and expertise as a beautician to every treatment. Meanwhile, her husband David manages the online shop from Lancaster, handling everything from customer care to shipping with the same family commitment to excellence.

Dedicated Personal Service

Jennifer and her team of skilled beauticians focus entirely on providing the warm, personalized care that Gilded Dreams salon is known for. They're dedicated to making every client feel like part of our extended family during their visit to our Carnforth salon.

Specialized Support

While Jennifer creates beautiful experiences in the salon, David ensures every online shop customer receives prompt, professional attention for their product orders. This family partnership allows each of us to excel in our respective areas while maintaining the personal touch that makes Gilded Dreams special.

Family Values, Professional Service

As a husband-and-wife team, we believe in doing things right. That means Jennifer focuses on creating relaxing experiences in the salon, while David ensures smooth operation of the online shop. This separation allows us to maintain the high standards our customers deserve.

Personal Attention

By maintaining separate support channels, we ensure that both Jennifer's salon clients and David's online shop customers receive the focused, personal attention that comes from dealing directly with the family member responsible for their service.

Growth Through Partnership

What started as Jennifer's beautiful salon in Carnforth has grown to include David's online shop, expanding our family business to serve more customers. Each branch operates independently but shares the same commitment to exceptional service.

Phone Contact

Salon: 01524 732281
salon@gildeddreams.co.uk

Shop: 01524 881433
shop@gildeddreams.co.uk

Hours

Tues & Thurs: 9:30 am — 8:00 pm
Wed & Fri: 9:30 am — 4:00 pm
Sat: 9:30 am — 2:30 am

Location

Gilded Dreams
7 Preston Street, Carnforth
Lancashire, LA5 9BY