Gilded Dreams Customer Care

Get in Touch with Gilded Dreams

At Gilded Dreams, we’re here to help! Whether you’re looking to book a relaxing salon appointment or need assistance with your online order, we’ve got you covered. Please choose the appropriate section below to ensure your inquiry reaches the right team.

How Can We Help You Today?

To ensure your inquiry reaches the right team, please select one of the options below. Whether you need assistance with your online shop order or have questions about our Carnforth salon services, we’re here to help!

Contact Gilded Dreams Salon

For booking appointments, learning more about our beauty treatments, or asking questions about your visit to our Carnforth salon.

CONTACT SALON
Contact Gilded Dreams Online Shop

For help with online orders, including product inquiries, shipping issues, or returns.

CONTACT SHOP

A Family Business, Two Specialized Teams

At Gilded Dreams, we're proud to be a family-owned husband and wife operated business serving our community through two distinct but complementary services. Here's why we maintain separate support channels for our salon and online shop:

Family Expertise

Our salon in Carnforth is lovingly run by Jennifer Hanford, who brings her passion and expertise as a beautician to every treatment. Meanwhile, her husband David manages the online shop from Lancaster, handling everything from customer care to shipping with the same family commitment to excellence.

Dedicated Personal Service

Jennifer and her team of skilled beauticians focus entirely on providing the warm, personalized care that Gilded Dreams salon is known for. They're dedicated to making every client feel like part of our extended family during their visit to our Carnforth salon.

Specialized Support

While Jennifer creates beautiful experiences in the salon, David ensures every online shop customer receives prompt, professional attention for their product orders. This family partnership allows each of us to excel in our respective areas while maintaining the personal touch that makes Gilded Dreams special.

Family Values, Professional Service

As a husband-and-wife team, we believe in doing things right. That means Jennifer focuses on creating relaxing experiences in the salon, while David ensures smooth operation of the online shop. This separation allows us to maintain the high standards our customers deserve.

Personal Attention

By maintaining separate support channels, we ensure that both Jennifer's salon clients and David's online shop customers receive the focused, personal attention that comes from dealing directly with the family member responsible for their service.

Growth Through Partnership

What started as Jennifer's beautiful salon in Carnforth has grown to include David's online shop, expanding our family business to serve more customers. Each branch operates independently but shares the same commitment to exceptional service.