Gilded Dreams Salon Terms And Conditions

GILDED DREAMS TERMS AND CONDITIONS

APPOINTMENT

Please be aware that all treatment times stated are inclusive of consultation & preparation time. For your safety and wellbeing a consultation form must be completed online before your first visit or upon arrival to the salon so please arrive 10 minutes early to allow for this.

PAYMENT TERMS

To secure your booking you will be required to provide a deposit in advance by credit card or cash, however we do operate a cancelation policy. Please see below.

CANCELLATION POLICY

Please be aware that we operate a 24 hour cancellation policy on treatments you will be charged 30% within this time if you cancel on the day of your appointment or 50% if you fail to show.

A 48 hour cancellation policy on spa days/breaks and group/multiple bookings where you will be charged 50% within this time and 100% within 24hours or fail to show.

These payments will be automatically charged to the card details you provided at time of booking. If you need to cancel due to medical reasons the cancellation policy will be waived, however you will need to provide a doctors certificate within 7 days of the treatment date.

REFUNDS AND EXCHANGES

Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was purchased from us. This does not affect your statutory rights.

HEALTH

Please notify us on booking if you are pregnant so that we are able to adapt the treatment for your needs. Please also inform your therapist of any medical condition prior to your treatment as some treatments may not be appropriate for you.

PRICE ALTERATION

Please note that prices are subject to variation and the management reserve the right to change pricing without prior notice.

PERSONAL ITEMS

Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.

PATCH TESTING

Patch testing is required for clients having eyelash or brow tinting, LVL Lashes, Brow Lamination, Moroccan Spray Tan and Permanent Makeup. If you are particularly sensitive to products we are always happy to accommodate patch testing for all our treatments when requested.

DATA SECURITY

Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would like to send you details of events and special promotions. If you would rather not receive these please let us know.

GIFT VOUCHERS

Gift Vouchers are non-refundable and are preferably used within 12 months from the purchase date. Vouchers cannot be redeemed for cash, sold or transferred. Your must bring along your voucher to your appointment. Late cancellation and “failure to show” terms as laid out above also apply to gift vouchers.

JUNIOR BOOKINGS

We are happy to take bookings for individuals under 16 years old although these are limited to certain suitable treatments.. A parent or guardian will be required to sign consent and to be in attendance whilst the treatment is carried out.

COURSES AND PACKAGES

All courses and packages must be paid in full at time of booking and completed within 12 months and are non-refundable. Missed appointments may result in treatments deducted from your package or course.

FEEDBACK

We welcome feedback on our services as our aim is to make your time with us as enjoyable as possible.